Common Legal & Account Questions
Account eligibility depends on local law in your region. Broadly, you must be of legal age in your jurisdiction and not already hold a duplicate account. During signup, you'll confirm your region and agree to our terms. If you're in Denpasar, Yogyakarta or elsewhere in Indonesia where access is available, you can proceed once you verify your identity.
Withdrawals are processed after your account is verified. We confirm your identity and payment method, then transfer funds to DANA, OVO, GoPay or QRIS within the timeframe shown in your account. Most DANA and GoPay withdrawals clear within hours; bank transfers may take 1–5 business days. You'll see the status in your transaction history.
Yes, you can request account closure through support. Once confirmed, your account is deactivated and you cannot log in. We retain your account record and transaction history as required by law, then securely delete it after the retention period ends. Outstanding funds must be withdrawn before closure.
Contact our support team immediately with your account ID, transaction reference and details of the issue. We investigate disputes within 10 business days. If the dispute involves a DANA, OVO, GoPay or QRIS payment, we may coordinate with the payment provider to recover funds.
We collect your name, date of birth, email, phone number, address and payment details to verify your identity and process deposits and withdrawals. We do not share this data with third parties outside our payment and compliance partners. Your data is encrypted and stored securely in our database.
Yes, log into your account and navigate to your transaction history or statements section. You can view and download records of all deposits, withdrawals, bets and wins. These logs are kept indefinitely while your account is active and serve as your official record.
Use the 'Forgot Password' link on the login page to reset it via your registered email or phone. If your account is locked after multiple failed attempts, contact our support team. We'll verify your identity and unlock your account within 24 hours during business hours.
